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UH has partnered with Bright Horizons to provide employees with alternative child and elder care through the Back-Up Care Advantage Program. The program provides 24-hour access to a national network of quality, licensed child care centers and trained, experienced in-home care providers. This includes elder care for parents who live in or out of state.


If you are a regular status UH employee scheduled to work 16 or more hours a week, you are eligible for up to 10 visits each calendar year.

What’s Covered
The program offers back-up care for:
  • Minor illnesses of a child or disabled or older adult
  • Day care center/school closings
  • Regular caregiver sick days or vacation days
  • Times you are in between child or adult/elder care arrangements
  • Business travel
  • Appointments of stay-at-home spouses
  • Respite care for disabled or older adults
Your Cost

You have a minimal copayment for:

  • Center-based care: $15 a child (up to $25 for a family) per visit
  • In-home care: $6 per hour, regardless of the number of children, and there’s no additional cost for evenings or weekends; medical care services are available for an additional charge
Using the Program

Before you can use back-up care, you must register.

You can register any time
Make a reservation

Username: UHhospitals
Password: Wellness!


By Phone – call 877-BH-CARES (877-242-2737)
By Phone – call 877-BH-CARES (877-242-2737)

Be sure to register in advance!

Proof of immunization will be required before your child can attend a Bright Horizons child care center. By registering in advance and submitting these documents, you can be sure you’re able to use back-up care if needed on short notice.